Privacy Policy

Last Updated: September 16, 2026

1. Introduction

Welcome to SENEL LTD ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, physical address)
• Company name and job title
• Project details and requirements
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited and time spent on our site
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our electrical engineering and surveying services
• Communication: To respond to your inquiries, send project updates, and share relevant information
• Marketing: To send promotional materials about our services (you may opt out at any time)
• Analytics: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., hosting, email delivery, analytics)
• Partners: Trusted partners with whom we collaborate on projects (only with your consent)
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data
• Secure servers and firewalls
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences in your browser settings. Our cookies include:

• Essential Cookies: Required for basic website functionality
• Analytical Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at admin@senel.rw.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We securely dispose of data that is no longer needed.

9. Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: